Every Question New York Asks Us

Four ways: the 60-second wizard on any page, email info@fiberxinternet.com, call 347-870-0965, or text 347-870-0965. Include your address and rough bandwidth need — pricing usually comes back within one business day.

We're a multi-carrier agency: your address is qualified and priced across several Tier 1 fiber networks, and the carriers compete for your circuit. Agents are compensated by carriers — never by marking you up — so your price is carrier-direct or better, backed by our beat-any-qualified-quote promise.

Bring any lower qualified quote for the same service, bandwidth, address, and term, and we'll beat it. If your existing contract is genuinely the market's best, we'll tell you that too — and calendar your renewal so it stays that way.

No. Quotes, building qualification, and design work are free with zero obligation — no spam, no call-center follow-up campaigns.

Enterprise fiber is priced per building: which carriers are lit there, construction distance, bandwidth, and term all move the number. One published flat price would have to be padded to cover the worst case. Real per-address quotes are lower — and free.

Yes — send your current bill and we'll do a line-by-line comparison. If we can beat it you'll see the math in writing; if we can't, you'll hear that honestly.

Lit (on-net) buildings typically install in 2–4 weeks. Near-net buildings needing a short lateral run 60–90 days. True off-net construction takes longer and we'll price it honestly upfront — often with a fixed-wireless bridge to get you online meanwhile.

Lit means fiber is already in your building — fastest installs, best pricing. Near-net means fiber runs nearby and needs a short lateral. Off-net means real construction. Your free qualification tells you which bucket your address is in across every carrier we check.

Yes — riser access, roof rights, and landlord paperwork are part of the job. We've navigated NYC buildings from FiDi towers to Bushwick warehouses and know where the friction hides.

Absolutely, and you should. We turn up and test the new circuit in parallel, cut over on a scheduled window, and only then cancel the old service — zero-downtime migrations are standard practice.

A fiber connection reserved exclusively for your business: guaranteed, symmetrical bandwidth backed by a written SLA covering uptime (99.99%), latency, packet delivery, and repair times. Shared broadband guarantees none of that.

Dedicated internet from 100 Mbps to 100 Gbps, Ethernet transport to 100 Gbps, wavelengths at 10/100/400 Gbps, dark fiber with effectively unlimited capacity, and IP transit ports to 100G.

Ethernet transport is managed Layer 2 — the carrier hands you clean Ethernet at each end, ideal to 100G. A wavelength is the raw dedicated optical channel: higher ceilings, lower deterministic latency, full protocol transparency — ideal for data-center interconnect.

When bandwidth is large or growing fast, when you need total control over equipment and encryption, or when per-megabit pricing stops scaling. You pay for the strand, not the bandwidth — light 10G today, 400G tomorrow.

Wholesale internet for networks that run their own BGP routing — hosting providers, ISPs, SaaS platforms, enterprises with an ASN. If you don't run BGP, you want DIA instead.

Yes — physically diverse secondary paths (second entrance, different carrier, or fixed wireless) with automatic failover via SD-WAN, so one fiber cut can't take you offline.

Software that manages all your locations' connections from one dashboard: it steers traffic over the best path automatically, fails over in under a second when a circuit drops, and applies identical policy everywhere.

For most businesses, yes — equal or better application performance at meaningfully lower cost, with far more flexibility for cloud traffic and new sites.

It detects attack traffic aimed at your network and scrubs it upstream — in the carrier core — before it can saturate your circuit. Customers keep getting through; the flood gets absorbed.

Yes — we architect segmentation, encryption in transit, and logging that map to your framework, with documentation auditors accept.

The whole edge: enterprise Wi-Fi designed by heat-map survey, managed switching with VLANs, guest network isolation, structured cabling, and 24/7 monitoring — one accountable provider from the street to the desk.

VoIP is phone service over the internet. UCaaS adds video meetings, chat, and mobile apps in one cloud platform. SIP trunking connects a PBX you already own to the phone network over your circuit — usually cheapest if your PBX still has life in it.

Yes — main lines, DIDs, and toll-free numbers all port over with zero downtime when scheduled properly. We handle the scheduling.

For Microsoft-first organizations, yes — Direct Routing or Operator Connect adds real phone numbers and PSTN calling to the Teams app your staff already uses.

Residential accounts license private home viewing only; showing them in a business — especially sports — violates the terms and risks penalties. Commercial accounts license public viewing and unlock business-only sports packages.

Dedicated connections from your office into AWS, Azure, or Google Cloud that bypass the public internet — steadier performance, private addressing, and discounted egress rates that often offset the circuit cost.

All five boroughs — Manhattan, Brooklyn, Queens, the Bronx, Staten Island — plus the New Jersey metro corridor (Jersey City, Hoboken, Newark, Secaucus) for multi-site and data-center clients.

For active clients, yes — 24/7/365 with proactive monitoring. Sales and quotes run Mon–Sat, 8 AM–8 PM ET.

Your dedicated agent — the person who qualifies your building, prices your deal across carriers, and answers the phone at hour one and year three. One accountable human instead of a ticket queue.

We calendar every client's term and re-shop the market before renewal, so your rate stays the market's best instead of auto-renewing stale.